Skip the queue and the hassle!
We provide expert bike maintenance and repair across East Devon and Exeter, with free collection and drop‑off*, making it easy to keep your bike running smoothly. From safety checks to full servicing and fast, reliable repairs, we support commuters, leisure riders, families, and club cyclists. We make bike care convenient, trustworthy, and stress‑free.
Expert Bike Care Tailored To Every Rider
I’m a professionally qualified bicycle mechanic holding an EAL Level 2 Certificate in Cycle Maintenance and an EAL Level 3 Diploma in Cycle Maintenance, giving me advanced technical grounding across all modern bike systems. I’m also a certified Bosch e‑bike mechanic and trained in Shimano systems, including diagnostics, firmware updates and electrical troubleshooting. Alongside this, I’m fully insured, so your bike is always in safe, professional hands.
I maintain close working relationships with the UK’s major bicycle component importers, giving me direct access to their technical teams, service resources and genuine parts supply. This includes the leading brands relied on for high‑quality servicing and repairs, such as Shimano, SRAM, RockShox, Fox, Magura, Bosch eBike Systems, and Hope Technology.
These partnerships ensure fast access to authentic components, up‑to‑date technical information, and reliable support whenever your bike needs specialist attention. Alongside these core brands, I also source parts from many other manufacturers across the industry, allowing me to service and repair virtually any modern bicycle system to a professional standard.
With specialist training, strong supplier support and years of workshop experience, my focus is simple: precision workmanship, clear communication and keeping East Devon riders safe, confident and enjoying every mile on a bike that performs exactly as it should.
Expert Bike Maintenance in East Devon
We offer comprehensive bike repair and servicing options, all focused on quality workmanship and your complete satisfaction.
Bike Servicing
We offer a full range of servicing options to keep every bike performing at its best, from essential tune‑ups to full strip‑downs and rebuilds. Whether your bike needs a simple safety check, precise adjustments, deep cleaning, drivetrain work or complete component replacement, every service is carried out with professional care, industry‑recognised qualifications and direct support from leading suppliers. Whatever you ride, we provide reliable, expert maintenance that keeps you safe, smooth and confident on every journey.
E-Bike Diagnostics
We provide specialist e‑bike diagnostics, firmware updates and repairs across all major systems, including Bosch and Shimano. Using certified diagnostic tools and direct technical support from leading industry suppliers, we can accurately identify faults, update software, optimise performance and carry out reliable electrical and mechanical repairs. Whether your e‑bike needs a health check, troubleshooting, new components or a full system update, we ensure it runs smoothly, safely and exactly as the manufacturer intended.
Bike Upgrades & Custom Builds
We offer expert upgrades across road, gravel and mountain bikes, helping you get the perfect balance of performance, comfort and reliability. Whether you’re looking to improve your drivetrain, brakes, wheels, cockpit or finishing kit, we guide you through the best component choices and install everything with professional precision. We also build custom bikes—classic restorations, modern framesets or brand‑new bikes straight out of the box—carefully assembling, tuning and finishing each one to your exact requirements. Whatever you ride, we make sure it’s built and upgraded to the highest standard.
Keep Your Bike Running Smoothly with Otter Cycles
Foundation Service £45.00*
An affordable safety check and tune up – Ideal for commuters. Recommended every 6 months.
This service gives your bike the care it needs to stay safe, smooth and reliable. We start with a full safety check of the frame, fork and all key components, making sure every bolt is tightened to the correct torque. We then fine‑tune your gears and brakes for crisp shifting and confident stopping, and give the chain a proper clean and lubrication to keep it running efficiently for longer.
Tyre pressures are checked, the bike gets a light wipe‑down, and we finish with a test ride to make sure everything feels exactly as it should — ready for your next ride.
Standard Service £90.00*
A full service of all components – Ideal to bring any bike back to life. Recommended annually.
This service gives your bike a deep, all‑round tune‑up so it rides smoothly, safely and reliably. We start with a full safety check of the frame, fork and every key component, making sure all bolts are tightened to the correct torque. We then precisely adjust your gears and brakes for crisp shifting and confident stopping, replacing brake pads if needed, and give the chain a proper clean and lubrication for efficient running.
Your drivetrain is fully degreased, cleaned and re‑lubed — or replaced where necessary — and we true and tension the wheels to keep your ride stable and predictable. We also check and adjust the bottom bracket, hub bearings and headset, apply any required software updates, and finish with a complete clean, re‑lube and a test ride to make sure everything feels spot‑on and ready for the road.
Premium Service £120*
For those that want the best for their bike and to return it to that “as new” feel.
This is our most comprehensive service — a complete strip‑down and rebuild designed to bring your bike back to peak performance, reliability and longevity. It includes everything from our Standard Service, then goes much deeper.
We take the entire bike apart, clean and inspect every component, and replace bearings, drivetrain parts, cables, outers and brake pads wherever needed. Your brakes receive a full bleed with fresh fluid as standard, ensuring powerful, consistent stopping. Every part is cleaned, degreased and lubricated in detail before being reassembled, leaving your bike running as close to ‘factory‑fresh’ as possible.
*Internally routed bicycles may incur higher labour charges. All prices are exclusive of VAT and do not include the cost of any parts required.
Contact us:
Tel: 07459 744887
Email: hello@ottercycles.com
Frequently Asked Questions
Collection & Delivery
Is your collect‑and‑return service free?
Yes — collection and return are free within the listed postcode areas when your labour charge is £60 or above. For smaller jobs, we can still collect and return your bike, with a £35 collection fee.
Postcodes covered. EX1 – Central & East Exeter; EX2 – South Exeter & Riverside; EX3 – Topsham & Estuary Villages; EX5 – Broadclyst & Rural East Devon; EX8 – Exmouth & Lympstone; EX10 – Sidmouth & Sid Valley; EX11 – Ottery St Mary & West Hill; EX14 – Honiton & Blackdown Hills Edge.
Can you collect my bike from my workplace?
Absolutely. We’re happy to collect your bike from your home, workplace or any agreed location. We do prefer to return bikes in person so we can walk you through the work carried out and make sure everything is set up exactly as you expect.
When do you collect and return?
We aim to work around whatever time suits you best. Typically, we collect weekday mornings, which gives us the full day to complete your service and order any parts required. Repairs are usually returned in the afternoon or early evening, but we’re very flexible and often collect or deliver outside these times when needed.
Will you travel further afield?
Yes — we regularly travel outside our free collection area. A mileage charge of 55p per mile applies to cover fuel and transport costs.
Do I need to pay a deposit?
If you’re a new customer or outside the free collection area, we may ask for a £15 deposit. This simply ensures the bike is available at the agreed time so that work for other customers isn’t delayed. The deposit is fully deducted from your final service bill.
Repairs
How long will my repair take?
We aim to return your bike as quickly as possible while maintaining the high standards we’re known for. Many repairs can be completed same day, as we keep a wide range of fast‑moving spares in stock. If your bike needs parts we don’t hold, most arrive next day, though specialist components may take longer. As cyclists ourselves, we understand how important your bike is — we always work to get it back to you promptly.
Do you handle warranty issues?
If you believe your bike has a warranty issue, please give us. In some cases, the shop you originally purchased the bike from may be the most appropriate service partner.
Do you repair e‑bikes?
Yes — we service and repair all types of e‑bikes and are Bosch and Shimano specialists. Some parts for older or unbranded e‑bikes can be difficult to source, so we may not be able to accommodate every make or model. We do not work on illegal e‑bikes; any deposit paid will be retained to cover travel costs.
What payment methods do you accept?
We accept bank transfer or cash, and these are our preferred payment methods as they avoid transaction charges and help us maintain more competitive pricing. Card payments and secure online payment links are also available if you prefer.